login-help - ElanRewardsCard_Responsive

The gift card is a prepaid debit card carrying a fixed amount determined by the purchaser. 

Your PIN is included inside the card package and can be reset by calling 888.853.9536. We accept relay calls.

You cannot use your card to get cash from an ATM or cash back when you make a purchase using the card.

It is important to register your card so that we can identify you as the rightful owner of the card. Also, most online merchants do not accept payments without a valid billing address  [Log in] to register now.

You can use the card anywhere in the United States where Visa or Mastercard debit cards are accepted.

Yes, on the last day of the month and year printed on the front of the card.

You can call 888.853.9536 and we will send you a replacement card at no cost. We accept relay calls.

You can view or print your transaction history on the Card Activity page.

There are no inactivity fees for gift cards purchased on or after January 1, 2017. For gift cards purchased on or before December 31, 2016, U.S. Bank deducts a $2.00 inactivity fee each month after 12 consecutive months of inactivity. You can avoid this fee by making a purchase with your gift card at least once every 12 months. 

No; the card cannot be reloaded.

Return and refund policies vary by merchant. Please keep your card in case you need to return merchandise for credit; your merchant will require it to complete the transaction. If a merchant agrees to a refund, it may take up to five days before the credit is added to your card. Visit your Card Activity page to confirm the amount refunded has been added to your card.

Make sure to know your balance. Ask the merchant to apply that amount toward your purchase and provide them with another form of payment.

Look for the 4 digit CARD ID # located in the top left hand corner in the address window of the gift card carrier and the activation pin mailer to match the last 4 digits of the gift card with the corresponding activation pin mailer.